{"id":71616,"date":"2025-07-29T23:46:34","date_gmt":"2025-07-29T21:46:34","guid":{"rendered":"https:\/\/lepotentiel.bj\/?p=71616"},"modified":"2025-07-30T01:01:37","modified_gmt":"2025-07-29T23:01:37","slug":"ministere-de-leconomie-des-finances-un-nouveau-portail-numerique-pour-recueillir-les-plaintes-sur-les-services-financiers","status":"publish","type":"post","link":"https:\/\/lepotentiel.bj\/?p=71616","title":{"rendered":"Minist\u00e8re de l’\u00e9conomie des finances : Un nouveau portail num\u00e9rique pour recueillir les plaintes sur les services financiers"},"content":{"rendered":"\n

Le Minist\u00e8re de l\u2019\u00c9conomie et des Finances du B\u00e9nin, \u00e0 travers l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF), a lanc\u00e9 ce mardi 29 juillet 2025 un dispositif en ligne pour permettre aux usagers de signaler les dysfonctionnements li\u00e9s aux services financiers. Ce portail, pr\u00e9sent\u00e9 \u00e0 la salle de conf\u00e9rence de la CCI B\u00e9nin, marque une \u00e9tape d\u00e9cisive dans la dynamique d\u2019am\u00e9lioration du climat des affaires.<\/em><\/strong><\/p>\n\n\n\n

Face aux d\u00e9fis persistants dans les relations entre les institutions financi\u00e8res et leurs clients, le gouvernement b\u00e9ninois opte pour une approche proactive. Le Secr\u00e9taire Ex\u00e9cutif de l\u2019OQSF, Abou Bakary ISSIAKA, a pr\u00e9sent\u00e9 officiellement la plateforme num\u00e9rique qui permettra aux usagers des services financiers de formuler leurs plaintes. L\u2019initiative s\u2019inscrit dans le cadre des r\u00e9formes structurelles port\u00e9es par la Cellule Climat des Affaires du minist\u00e8re. \u00ab Cette activit\u00e9 vise \u00e0 renforcer la transparence et \u00e0 am\u00e9liorer la qualit\u00e9 des prestations offertes par les \u00e9tablissements financiers, en mettant \u00e0 disposition un canal simple et accessible pour les r\u00e9clamations \u00bb, a soulign\u00e9 ISSIAKA devant les repr\u00e9sentants des banques, des institutions de microfinance, des compagnies d\u2019assurance, et des associations professionnelles.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Le Secr\u00e9taire Ex\u00e9cutif a tenu \u00e0 pr\u00e9ciser que ce nouveau dispositif ne se substitue pas aux m\u00e9canismes juridiques existants. Il repr\u00e9sente plut\u00f4t une voie alternative et amiable de r\u00e8glement des diff\u00e9rends. \u00ab Le recours \u00e0 l\u2019OQSF n\u2019emp\u00eache pas les usagers de saisir la justice, notamment le tribunal de commerce, en cas de contentieux. L\u2019Observatoire vient offrir une r\u00e9ponse plus rapide et plus souple pour les litiges mineurs ou les d\u00e9saccords d\u2019ordre administratif \u00bb, a-t-il expliqu\u00e9.<\/p>\n\n\n\n

La cr\u00e9ation de l\u2019OQSF trouve son fondement dans les r\u00e9formes r\u00e9centes adopt\u00e9es au sein de l\u2019UEMOA. M. ISSIAKA a rappel\u00e9 que la loi bancaire de 2024 et la loi sur les institutions de microfinance de 2025 ont introduit cette innovation, \u00e0 l\u2019initiative de la Banque centrale des \u00c9tats de l\u2019Afrique de l\u2019Ouest (BCEAO). \u00ab L\u2019Observatoire de la Qualit\u00e9 des Services Financiers est un acteur national cr\u00e9\u00e9 sous l\u2019impulsion de la Banque centrale pour g\u00e9rer, au plan local, les plaintes et r\u00e9clamations du secteur financier. C\u2019est une avanc\u00e9e majeure dans l\u2019\u00e9coute et la prise en compte des pr\u00e9occupations des consommateurs \u00bb, a affirm\u00e9 le Secr\u00e9taire Ex\u00e9cutif.<\/p>\n\n\n\n

\"\"
Abou Bakary ISSIAKA, Secr\u00e9taire Ex\u00e9cutif de l\u2019OQSF<\/figcaption><\/figure>\n\n\n\n

Il a par ailleurs pr\u00e9cis\u00e9 que les missions de la BCEAO en mati\u00e8re de surveillance communautaire restent pleinement valables, mais que l\u2019OQSF vient en compl\u00e9ment, avec une comp\u00e9tence locale plus r\u00e9active. Le dispositif couvre un large \u00e9ventail d\u2019acteurs financiers, notamment : les banques, les institutions de microfinance (IMF), les compagnies d\u2019assurance, les \u00e9metteurs de monnaie \u00e9lectronique, et La Poste du B\u00e9nin.<\/p>\n\n\n\n

Tous les clients ou usagers de ces services peuvent d\u00e9sormais d\u00e9poser leurs plaintes via la plateforme web ou contacter l\u2019OQSF par t\u00e9l\u00e9phone. Cette accessibilit\u00e9 vise \u00e0 faciliter la saisine de l\u2019Observatoire par le grand public. \u00ab Nous avons mis en place un syst\u00e8me simple : un portail web, des num\u00e9ros de t\u00e9l\u00e9phone disponibles, et une \u00e9quipe op\u00e9rationnelle au sein du minist\u00e8re. Toute personne insatisfaite d\u2019un service financier peut nous contacter \u00bb, a d\u00e9clar\u00e9 M. ISSIAKA.<\/p>\n\n\n\n

Cette initiative s\u2019inscrit dans le programme d\u2019am\u00e9lioration continue du climat des affaires engag\u00e9 par le B\u00e9nin. En impliquant les parties prenantes du secteur priv\u00e9 et en renfor\u00e7ant la responsabilit\u00e9 des institutions financi\u00e8res vis-\u00e0-vis des clients, le dispositif entend promouvoir la confiance dans le syst\u00e8me financier. \u00ab C\u2019est ensemble, avec les op\u00e9rateurs du secteur et les consommateurs, que nous construirons un environnement financier plus sain, plus juste et plus efficace \u00bb, a conclu Abou Bakary ISSIAKA.<\/p>\n\n\n\n

M\u00e9dard Clobechi<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Le Minist\u00e8re de l\u2019\u00c9conomie et des Finances du B\u00e9nin, \u00e0 travers l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF), a lanc\u00e9 ce mardi 29 juillet 2025 un dispositif en ligne pour permettre aux usagers de signaler les dysfonctionnements li\u00e9s aux services financiers. Ce portail, pr\u00e9sent\u00e9 \u00e0 la salle de conf\u00e9rence de la CCI B\u00e9nin, marque […]<\/p>\n","protected":false},"author":4,"featured_media":71619,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-71616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"\nMinist\u00e8re de l'\u00e9conomie des finances : Un nouveau portail num\u00e9rique pour recueillir les plaintes sur les services financiers - Le Potentiel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lepotentiel.bj\/?p=71616\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Minist\u00e8re de l'\u00e9conomie des finances : Un nouveau portail num\u00e9rique pour recueillir les plaintes sur les services financiers - Le Potentiel\" \/>\n<meta property=\"og:description\" content=\"Le Minist\u00e8re de l\u2019\u00c9conomie et des Finances du B\u00e9nin, \u00e0 travers l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF), a lanc\u00e9 ce mardi 29 juillet 2025 un dispositif en ligne pour permettre aux usagers de signaler les dysfonctionnements li\u00e9s aux services financiers. 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