{"id":87604,"date":"2026-09-08T19:46:01","date_gmt":"2026-09-08T17:46:01","guid":{"rendered":"https:\/\/lepotentiel.bj\/?p=87604"},"modified":"2026-09-08T19:46:01","modified_gmt":"2026-09-08T17:46:01","slug":"modernisation-de-la-relation-client-a-la-sbee-pour-mieux-accompagner-ses-usagers-la-societe-mise-sur-ses-canaux-officiels","status":"publish","type":"post","link":"https:\/\/lepotentiel.bj\/?p=87604","title":{"rendered":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels"},"content":{"rendered":"<p style=\"text-align: justify;\">Pour faciliter les \u00e9changes avec les usagers, la SBEE les encourage \u00e0 privil\u00e9gier ses canaux officiels. O\u00f9 qu\u2019ils se trouvent sur le territoire national, les clients peuvent joindre le centre de relation clients en composant le 7302. Cette d\u00e9marche s\u2019inscrit dans la volont\u00e9 de la SBEE de rester accessible \u00e0 sa client\u00e8le et de simplifier les \u00e9changes avec elle, dans le cadre de sa mission de service public. Le service est \u00e9galement accessible sur WhatsApp au 01 68 52 52 53. Ces deux dispositifs permettent notamment de demander des renseignements, de signaler un incident ou de faire part d\u2019une difficult\u00e9 li\u00e9e aux services de l\u2019entreprise.<\/p>\n<p style=\"text-align: justify;\">Ci-dessous l&rsquo;int\u00e9gralit\u00e9 du communiqu\u00e9 officiel:<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/09\/COMMUNIQUE-CALL-CENTER.docx\">COMMUNIQUE CALL CENTER<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour faciliter les \u00e9changes avec les usagers, la SBEE les encourage \u00e0 privil\u00e9gier ses canaux officiels. O\u00f9 qu\u2019ils se trouvent sur le territoire national, les clients peuvent joindre le centre de relation clients en composant le 7302. Cette d\u00e9marche s\u2019inscrit dans la volont\u00e9 de la SBEE de rester accessible \u00e0 sa client\u00e8le et de simplifier [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":83770,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-87604","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lepotentiel.bj\/?p=87604\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel\" \/>\n<meta property=\"og:description\" content=\"Pour faciliter les \u00e9changes avec les usagers, la SBEE les encourage \u00e0 privil\u00e9gier ses canaux officiels. O\u00f9 qu\u2019ils se trouvent sur le territoire national, les clients peuvent joindre le centre de relation clients en composant le 7302. Cette d\u00e9marche s\u2019inscrit dans la volont\u00e9 de la SBEE de rester accessible \u00e0 sa client\u00e8le et de simplifier [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lepotentiel.bj\/?p=87604\" \/>\n<meta property=\"og:site_name\" content=\"Le Potentiel\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-08T17:46:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"430\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Laura\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Laura\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604\"},\"author\":{\"name\":\"Laura\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#\\\/schema\\\/person\\\/001def78e1eafec4b5733ea184d49dd0\"},\"headline\":\"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels\",\"datePublished\":\"2026-09-08T17:46:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604\"},\"wordCount\":135,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Sbee-1-750x430-1.jpg\",\"articleSection\":[\"Actualit\u00e9\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604\",\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604\",\"name\":\"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Sbee-1-750x430-1.jpg\",\"datePublished\":\"2026-09-08T17:46:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#primaryimage\",\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Sbee-1-750x430-1.jpg\",\"contentUrl\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Sbee-1-750x430-1.jpg\",\"width\":750,\"height\":430},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/?p=87604#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/lepotentiel.bj\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#website\",\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/\",\"name\":\"Le Potentiel\",\"description\":\"Le Potentiel, au service de l\u2019information, nous sommes les fantassins du droit de savoir\",\"publisher\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lepotentiel.bj\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#organization\",\"name\":\"Le Potentiel\",\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/logo-pot.jpg\",\"contentUrl\":\"https:\\\/\\\/lepotentiel.bj\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/logo-pot.jpg\",\"width\":562,\"height\":84,\"caption\":\"Le Potentiel\"},\"image\":{\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/lepotentiel.bj\\\/#\\\/schema\\\/person\\\/001def78e1eafec4b5733ea184d49dd0\",\"name\":\"Laura\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g\",\"caption\":\"Laura\"},\"url\":\"https:\\\/\\\/lepotentiel.bj\\\/?author=18\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lepotentiel.bj\/?p=87604","og_locale":"fr_FR","og_type":"article","og_title":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel","og_description":"Pour faciliter les \u00e9changes avec les usagers, la SBEE les encourage \u00e0 privil\u00e9gier ses canaux officiels. O\u00f9 qu\u2019ils se trouvent sur le territoire national, les clients peuvent joindre le centre de relation clients en composant le 7302. Cette d\u00e9marche s\u2019inscrit dans la volont\u00e9 de la SBEE de rester accessible \u00e0 sa client\u00e8le et de simplifier [&hellip;]","og_url":"https:\/\/lepotentiel.bj\/?p=87604","og_site_name":"Le Potentiel","article_published_time":"2026-09-08T17:46:01+00:00","og_image":[{"width":750,"height":430,"url":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg","type":"image\/jpeg"}],"author":"Laura","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Laura","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/lepotentiel.bj\/?p=87604#article","isPartOf":{"@id":"https:\/\/lepotentiel.bj\/?p=87604"},"author":{"name":"Laura","@id":"https:\/\/lepotentiel.bj\/#\/schema\/person\/001def78e1eafec4b5733ea184d49dd0"},"headline":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels","datePublished":"2026-09-08T17:46:01+00:00","mainEntityOfPage":{"@id":"https:\/\/lepotentiel.bj\/?p=87604"},"wordCount":135,"commentCount":0,"publisher":{"@id":"https:\/\/lepotentiel.bj\/#organization"},"image":{"@id":"https:\/\/lepotentiel.bj\/?p=87604#primaryimage"},"thumbnailUrl":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg","articleSection":["Actualit\u00e9"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/lepotentiel.bj\/?p=87604#respond"]}]},{"@type":"WebPage","@id":"https:\/\/lepotentiel.bj\/?p=87604","url":"https:\/\/lepotentiel.bj\/?p=87604","name":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels - Le Potentiel","isPartOf":{"@id":"https:\/\/lepotentiel.bj\/#website"},"primaryImageOfPage":{"@id":"https:\/\/lepotentiel.bj\/?p=87604#primaryimage"},"image":{"@id":"https:\/\/lepotentiel.bj\/?p=87604#primaryimage"},"thumbnailUrl":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg","datePublished":"2026-09-08T17:46:01+00:00","breadcrumb":{"@id":"https:\/\/lepotentiel.bj\/?p=87604#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lepotentiel.bj\/?p=87604"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lepotentiel.bj\/?p=87604#primaryimage","url":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg","contentUrl":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2026\/05\/Sbee-1-750x430-1.jpg","width":750,"height":430},{"@type":"BreadcrumbList","@id":"https:\/\/lepotentiel.bj\/?p=87604#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/lepotentiel.bj\/"},{"@type":"ListItem","position":2,"name":"Modernisation de la relation client \u00e0 la SBEE: Pour mieux accompagner ses usagers, la soci\u00e9t\u00e9 mise sur ses canaux officiels"}]},{"@type":"WebSite","@id":"https:\/\/lepotentiel.bj\/#website","url":"https:\/\/lepotentiel.bj\/","name":"Le Potentiel","description":"Le Potentiel, au service de l\u2019information, nous sommes les fantassins du droit de savoir","publisher":{"@id":"https:\/\/lepotentiel.bj\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lepotentiel.bj\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/lepotentiel.bj\/#organization","name":"Le Potentiel","url":"https:\/\/lepotentiel.bj\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lepotentiel.bj\/#\/schema\/logo\/image\/","url":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2023\/12\/logo-pot.jpg","contentUrl":"https:\/\/lepotentiel.bj\/wp-content\/uploads\/2023\/12\/logo-pot.jpg","width":562,"height":84,"caption":"Le Potentiel"},"image":{"@id":"https:\/\/lepotentiel.bj\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/lepotentiel.bj\/#\/schema\/person\/001def78e1eafec4b5733ea184d49dd0","name":"Laura","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/46e54a01dd5785f370a6c40e9cfe54ebcfd939154e6505072fe15421c0d32893?s=96&d=mm&r=g","caption":"Laura"},"url":"https:\/\/lepotentiel.bj\/?author=18"}]}},"_links":{"self":[{"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/posts\/87604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=87604"}],"version-history":[{"count":1,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/posts\/87604\/revisions"}],"predecessor-version":[{"id":87607,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/posts\/87604\/revisions\/87607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=\/wp\/v2\/media\/83770"}],"wp:attachment":[{"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=87604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=87604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lepotentiel.bj\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=87604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}