{"id":88934,"date":"2026-10-12T09:46:04","date_gmt":"2026-10-12T07:46:04","guid":{"rendered":"https:\/\/lepotentiel.bj\/?p=88934"},"modified":"2026-10-12T09:46:04","modified_gmt":"2026-10-12T07:46:04","slug":"semaine-de-lexperience-client-la-sbee-renforce-son-engagement-pour-un-meilleur-service-aux-clients","status":"publish","type":"post","link":"https:\/\/lepotentiel.bj\/?p=88934","title":{"rendered":"Semaine de l\u2019exp\u00e9rience client : la SBEE renforce son engagement pour un meilleur service aux clients"},"content":{"rendered":"<p style=\"text-align: justify;\">\u00c0 l\u2019occasion de la Semaine de l\u2019exp\u00e9rience client, plac\u00e9e cette ann\u00e9e sous le th\u00e8me international \u00ab Faire un pas de plus \u00bb, la Soci\u00e9t\u00e9 b\u00e9ninoise d\u2019\u00e9nergie \u00e9lectrique (SBEE) r\u00e9affirme sa volont\u00e9 d\u2019am\u00e9liorer la qualit\u00e9 de ses services. L\u2019entreprise met l\u2019accent sur l\u2019\u00e9coute, l\u2019information, la proximit\u00e9 et l\u2019accompagnement des abonn\u00e9s afin de leur offrir une exp\u00e9rience plus simple, plus fluide et plus satisfaisante.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Pour la SBEE, \u00ab faire un pas de plus \u00bb signifie aller au-del\u00e0 des attentes des clients en apportant des r\u00e9ponses plus adapt\u00e9es \u00e0 leurs besoins. Cette d\u00e9marche repose principalement sur une meilleure compr\u00e9hension des pr\u00e9occupations des abonn\u00e9s, la simplification de leurs d\u00e9marches et l\u2019am\u00e9lioration de la communication autour des services d\u2019\u00e9lectricit\u00e9. L\u2019objectif est de renforcer la qualit\u00e9 de la relation client, en facilitant l\u2019acc\u00e8s \u00e0 l\u2019information et en proposant un accompagnement plus efficace \u00e0 chaque \u00e9tape du parcours des usagers.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Cette dynamique d\u2019am\u00e9lioration continue concerne plusieurs aspects du service public de l\u2019\u00e9lectricit\u00e9 au B\u00e9nin. Elle englobe l\u2019accueil et la prise en charge des clients, l\u2019information relative aux travaux et aux interventions sur le r\u00e9seau \u00e9lectrique, la communication sur les perturbations \u00e9ventuelles ainsi que la promotion des services digitaux disponibles. L\u2019enjeu est \u00e9galement de permettre aux abonn\u00e9s de mieux comprendre les interventions en cours, de conna\u00eetre les services \u00e0 leur disposition et de b\u00e9n\u00e9ficier d\u2019un accompagnement adapt\u00e9 \u00e0 leurs pr\u00e9occupations.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">L\u2019am\u00e9lioration de l\u2019exp\u00e9rience client ne repose pas uniquement sur les \u00e9quipes directement en contact avec les usagers. Elle mobilise l\u2019ensemble des collaborateurs de la SBEE, dont les actions contribuent, directement ou indirectement, \u00e0 la qualit\u00e9 du service rendu. Pour l\u2019entreprise, chaque interaction compte. De l\u2019accueil \u00e0 la gestion des r\u00e9clamations, en passant par la disponibilit\u00e9 des informations et la fiabilit\u00e9 du service, l\u2019exp\u00e9rience client se construit au quotidien.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Au-del\u00e0 de cette c\u00e9l\u00e9bration, \u00ab faire un pas de plus \u00bb constitue un engagement collectif : mieux comprendre les besoins des clients, mieux les informer et agir pour leur apporter des r\u00e9ponses adapt\u00e9es.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">*Six fa\u00e7ons simples de joindre la SBEE pour s\u2019informer, \u00e9changer et effectuer ses d\u00e9marches* :<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Centre d\u2019appels 7302 : appel gratuit, 24h\/24, pour s\u2019informer et exprimer ses pr\u00e9occupations.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">WhatsApp au 01 68 52 52 53 : pour \u00e9changer avec la SBEE par message.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Les agences et centres client\u00e8le : pour les d\u00e9marches n\u00e9cessitant un accompagnement ou une pr\u00e9sence physique.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">www.sbee.bj : pour retrouver les informations et services de la SBEE.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Les r\u00e9seaux sociaux (Facebook, Instagram, TikTok, X, LinkedIn et WhatsApp) : pour suivre l\u2019actualit\u00e9 de la SBEE.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\"><strong>SBEE, un pas de plus vers vous !<\/strong><\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\"><strong>La SBEE \u2013 Des femmes et des hommes \u00e0 votre service 24h\/24 !\u00a0\u00bb<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 l\u2019occasion de la Semaine de l\u2019exp\u00e9rience client, plac\u00e9e cette ann\u00e9e sous le th\u00e8me international \u00ab Faire un pas de plus \u00bb, la Soci\u00e9t\u00e9 b\u00e9ninoise d\u2019\u00e9nergie \u00e9lectrique (SBEE) r\u00e9affirme sa volont\u00e9 d\u2019am\u00e9liorer la qualit\u00e9 de ses services. L\u2019entreprise met l\u2019accent sur l\u2019\u00e9coute, l\u2019information, la proximit\u00e9 et l\u2019accompagnement des abonn\u00e9s afin de leur offrir une exp\u00e9rience [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":88935,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-88934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Semaine de l\u2019exp\u00e9rience client : la SBEE renforce son engagement pour un meilleur service aux clients - Le Potentiel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lepotentiel.bj\/?p=88934\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Semaine de l\u2019exp\u00e9rience client : la SBEE renforce son engagement pour un meilleur service aux clients - Le Potentiel\" \/>\n<meta property=\"og:description\" content=\"\u00c0 l\u2019occasion de la Semaine de l\u2019exp\u00e9rience client, plac\u00e9e cette ann\u00e9e sous le th\u00e8me international \u00ab Faire un pas de plus \u00bb, la Soci\u00e9t\u00e9 b\u00e9ninoise d\u2019\u00e9nergie \u00e9lectrique (SBEE) r\u00e9affirme sa volont\u00e9 d\u2019am\u00e9liorer la qualit\u00e9 de ses services. 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